Be a part of our mission to make the world cleaner, greener, and safer while enjoying a truly inclusive and supportive workplace.

Location:  Bristol, UK - Hybrid 3+ days in the office

Salary: £25,000 - £32,000

About Vaarst & Rovco

Vaarst & Rovco focuses on making the world a cleaner, greener and safer place by deploying technology for good. We’re using techniques in artificial intelligence, autonomy, computer vision and marine robotics to create a difference in the world with underwater technology for our clients in offshore wind and the subsea industry.

Take a look at one of our products in action

 SubSLAM X2 - Unlocking the Future of Marine Robotics

Founded in 2021 by our sister company Rovco, we’ve announced funding of more than £15 million, been voted one of the most innovative and sustainable companies working towards net zero and won awards for Best use of AI and Best technology innovation.

Discover your place in a hybrid / remote team of 50+ people that celebrates diversity knowing that every perspective is a valuable part of our success and that empowers you to achieve a fulfilling work-life balance.

IT Support Engineer

As an IT Support Engineer at Vaarst & Rovco, you will play a crucial role in delivering exceptional technical support to our internal stakeholders. You will be the first point of contact for IT-related issues and will provide prompt and effective solutions to ensure minimal downtime and maximum productivity for users in a hybrid environment. 

You'll be joining a team of 4 to support our growing and expanding organisation which will provide you with the opportunity to learn new skills and develop, being part of a rapidly growing tech for good company your work will help support the transition from fossil fuels to renewable energy. 

Objectives & Responsibilities:

Vaarst is an exciting and dynamic environment meaning these are likely to change as we grow, upon joining your objectives and responsibilities will include:

• Ensure continued IT operations by providing first line support to internal users via phone, email, in person or ticketing system, assisting users with problems and account setups.
• Prioritize and troubleshoot hardware, software and network issues, logging, tracking and escalating issues when necessary using ticketing system
• Install, configure, maintain and update hardware, software and assist with network devices including routers, switches and firewalls
• Create and update knowledge base articles for common issues and solutions
• Training and promoting best practice to users on IT systems, security and applications.
• Communicate effectively with end-users to gather necessary information
  for issue resolution and work with other IT team members to resolve complex issues. 
  

You should apply if you have.

we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role:

• Time spent in a 1st/2nd Line Support Technician or in a similar role.
• Knowledge of Windows device management
• Familiarity with Microsoft Office Suite and other common business
  applications.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
• Excellent problem-solving and communication skills.
• Customer-oriented with a patient and positive attitude.
• Comfortable working in a small hybrid team with fast-paced requirements

Grow together with Vaarst where you will learn and use the following:

• Ubuntu operating system management
• Virtualisation and VDI technologies
• Develop knowledge of the following software tools, 
  • Microsoft Intune
  • NinjaOne RMM
  • ConnectWise
  • Freshservice

Benefits

At Vaarst, we’re committed to creating a diverse and inclusive workplace where everyone can thrive. Our hybrid-remote approach and state-of-the-art Bristol Office Hub provide a welcoming space designed to nurture your creativity, productivity and well-being.

In addition you’ll get an extensive range of benefits so you can focus on doing your very best work:

• Flexible, hybrid working and a 35 hour work week so you can work when is best for you
• 25 days annual leave to start with increasing to 35 days after 6 years + bank holidays
• Sabbatical’s at 4 and 6 years and a £500 holiday voucher at 2 years
• Private medical insurance, including Dental & optical
• Career and learning development through paid courses, conferences and events
• Curiosity fund – up to £500 to spend on learning which is not role related
• Up to 10% company bonus
• Pension up to 6% company contribution
• Volunteering day, to give back to your local community
• Enhanced maternity and adoption leave
• Cycle to work scheme
• Recognition & rewards for doing great work and living our values and behaviours
• Flexible working options including, reduced hours, part time, job share, phased return to work, term time working, compressed hours
• We’re a sociable, tight-knit team with monthly socials
• Hybrid working, Most teams work in our offices 2+ days a week to collaborate and be hands on with our technology. When you do visit our Bristol office is 10 minute walk from the train station, with its own balcony and Fresh fruit & snacks and drinks in the office

Join Vaarst in our mission to make the world a cleaner, greener and safer place by deploying technology for good.

Interview Process

At Vaarst, we've designed a straightforward interview process to ensure the best fit for both you and the company. We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the hiring team.

• Application: Begin by submitting your application with your CV, highlighting your skills and experience relevant to the job. Answer key questions on elements that are important to the role.
• Talent Partner Interview: We will tell you more about the role, the team and Vaarst’s mission. This is a two-way conversation; we want to learn about your motivation, what you can bring to Vaarst, and provide answers to your questions.
• Aptitude Test: Demonstrate your critical thinking, problem-solving abilities, and workplace personality through an aptitude test. It includes a timed cognitive exercise and a workplace personality questionnaire.
• Team Interview: Engage in a 1-hour interview with a few team members. Experience the role firsthand and share your skills and experience in. We'll discuss our technologies, key skills, and team dynamics. As always, feel free to ask any questions you may have.
• CTO Conversation: Meet with our CTO for a 30-minute discussion. This is your opportunity to express your thoughts on the role and ask any final questions. We'll clarify expectations and ensure this role aligns with your aspirations.
• Offer! If you are successful in the process , you'll receive an offer to join Vaarst and become part of our team.

We value the diversity of our teams and are committed to supporting and welcoming individuals from all backgrounds, knowing that every perspective is a valuable part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

Dive into your future career at Vaarst, apply now